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Terms & Conditions
Bicycle Doctor Ltd
68-70 Dickenson Road
Association of Cycle Traders membership number 102216
VAT number 383434150
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
Ordering & Security
All orders purchased online through our website will be handled by PayPal your payment information will be stored securely on their servers. When orders are placed an email confirmation will be sent. You will be kept up to date of your orders progress by either email or phone. Your card will be charged the amount shown at the point of checkout. When payment is received your goods will be dispatched. If we are unable to fulfil your order a refund will be given.
Should you need to change or cancel an order you can do so by emailing firstname.lastname@example.org or phoning 0161 2241303
All of our prices are inclusive of VAT at a rate of 20% All of our prices to our knowledge are accurate. We reserve the right to amend prices where necessary.
Parts, accessories and clothing
UK Mainland Inc Northern Ireland Excluding islands & Channel Islands – 1ST Class Recorded
Orders over £40.00 sent free (excludes bike and frames)
For orders under £40.00 – £4.50 Delivery
UK Mainland – 1ST Class Recorded
Sorry we believe it’s far to important to ensure that your bike gets to you in full working order and correctly set up to start dismantling bikes for home delivery.
Should goods that you receive differ from what you ordered or arrive damaged we will not be liable unless notified within 7 working days in writing to our business address mentioned above or via email to the address also mentioned above.
If goods are not received within 21 days of notification of dispatch we will assume no liability unless notified within 28 days after dispatched date. Should you notify us of a problem within the aforementioned timeframes we will be obligated to either:
offer a full refund on the amount paid for the goods, Or
to replace or repair any goods that are defective or damaged.
Returns and Warranty
Returns can either be returned in person to our store along with a copy of sales invoice or purchase receipt for a full refund or exchange, or sent through the post up to 28 days after purchase date. If posting don’t forget to include a copy of your sales invoice and reason for return in writing to our shop address or email address. Also remember to include packaging and any parts/accessories that orginally came with the item.
If returning an item by post please use a recorded service.
For potential product warranty claims please bear in mind that theese are handled by Uk distributors/manufacturers and are subject to conditions contained therein. The length of time a warranty claim takes to process will vary depending on the distributor/manufacturer.
In Store Collection
All internet orders are available for in store collection payment must be made in full at point of collection. This is the process for purchasing bikes through our web site. Complete bikes are not available for delivery. Parts, accessories & bikes selected for in store collection will be held for 14 days before being put back into stock unless arrangements are made other wise via phone/email. For items that are paid for via the website and arranged to be collected in store the card used for online payment must be shown at the point of collection along with valid photographic ID. This is will be none negotiable. We reserve the right to refuse goods if suspicious activity is suspected.
Bicycle Doctor will not pass on or sell any of your personal details to any third parties.